Evaluation of the quality of the university learning management system using structural equations

Abstract

A study was conducted focusing on the assessment of the quality of a learning management system (LMS) from the perspective of undergraduate students enrolled in the Telematics and Software programs at the Quevedo State Technical University (UTEQ) in Ecuador. A quantitative approach was adopted through the administration of a structured questionnaire, based on four dimensions: technical, pedagogical, usability, and administrative. The methodology included a confirmatory factor análisis (AFC) and estimation using structural equation modeling (SEM), which allowed for the empirical validation of the proposed theoretical structure, demonstrating adequate levels of internal consistency and construct validity. The results revealed predominantly positive evaluations, with particular emphasis on the platform’s ease of use and instructional design. Areas for improvement were also identified, such as accessibility, automated feedback, and the availability of technical support. The updated empirical evidence provided by this study may inform the development of institutional strategies aimed at the continuous improvement of digital platform use in university settings.